Loyalty Marketing & Consulting for Big Brands and International Businesses.

We're Vivid Engagement. We help you to captivate your customers with strategy, consulting and loyalty marketing programs. Global expertise, Australian know-how.


Create exceptional personalised experiences for your customers

We understand there are no 'one-size-fits-all' approaches, and so we deliver consulting and strategy, or a customised engagement and loyalty marketing program designed exclusively for your brand.

We strive to bring valuable connections to the most important people in the world:
You. Your customers. And your team.

Our unique approach combining creative and data-driven methods is designed to develop a contextual two-way relationship with customers to inspire engagement and a deeper bond that drives profitability.

You Spend A Lot Of Money Trying To Find New Customers.

It's Our Job To Make Sure They Keep Coming Back.


Hands-on experience in all corners of the world

We've provided customer engagement, technology, and loyalty consulting services to some fantastic brands and businesses all over the world, from well-known corporate brands to exciting new startups. Using cutting edge customer journey strategies to get you the edge you need, we're ready to partner with you.

Our Customer Engagement & Loyalty Consulting Services

Captivate Your Customers With A Customised Journey

We meet you where you are currently at with your Loyalty Program and Customer Engagement process by offering four core service areas. Through a full suite of tools and creative insights, we design a Loyalty and Engagement program perfect for your brand, whether you are just growing a loyal customer base or need to re-engage and improve your current relationships. 

Strategic Consulting

We take you on the journey of creating the greatest personalised experiences for your customers. There are no 'one-size-fits-all' strategies.

Loyalty Research

We conduct loyalty research for your brand, using tools and methods that work to get you quality data. A good idea is just that, until it is validated.

Engagement Products

Our proven bespoke strategic engagement products are designed to cover all stages of your loyalty program's lifecycle.

Loyalty Program Resources for Digital Transformation

Loyalty | Operations | Strategy | Technology

Cross Border Loyalty Programs

Mobile | Strategy | Technology

Why You Need A Mobile Loyalty Strategy In Asia

Data | Loyalty | Personalisation | Statistics

Using Personalisation To Increase Engagement

Finance | Loyalty | Program Design

Loyalty Finance

Implementation | Platforms | Program Design

How To Find The Best Loyalty Technology For Your Program

Benefits | Programs | Rewards

Loyalty Rewards and Benefits. What your members want.

Emotional Loyalty | Program Design | Psychology | Rational Loyalty

Emotional Loyalty. Love Is All You Need.

Every customer can have their own unique journey and relationship with your brand. No matter where they are in the world. 


Let's make that happen for your brand