Strategic Customer Engagement Products for Big Brands

Our proven techniques, methodologies and bespoke strategic engagement products are designed to cover all stages of your customer engagement for your brand. All over the world. 


Helping big brands make a bigger impact

The success of your loyalty or customer engagement program heavily relies on understanding the why and motivation of your customers. Win their hearts and captivate their minds with a customer engagement program that blows your competitors out of the water. No matter where your business is located or servicing, we've been fortunate to help brands in all corners of the world either in person or virtually.

Crest Vivid

CREST Loyalty and Engagement Program Design

Contextual Real-time Engagement using Strategy and Technology

CREST is a distinct methodology used to define your program and crystallise all moving parts. The outcome is a completed program structure, engagement strategy, commercials, and clear, actionable steps on how to achieve it.

Vitality Vivid

Program Performance Review and Benchmarking

Here, we drill into the mechanics and performance of your existing program across member experience, commercials, partners, engagement strategy, and redemptions.

Motion Vivid

Motion Lifecycle Design

We combine data at rest and data in motion with your technological capabilities to design the ultimate journey for customers. The result? You will maintain customer engagement and create a long-term, and lasting relationship with your brand.

Loyalty Research

We conduct loyalty research for your brand using tools and methods that work to get you quality data. A good idea is just that, until it is validated.

Strategic Consulting

We take you on the journey of creating the greatest personalised experiences for your customers. There are no 'one-size-fits-all' strategies.

Your customer engagement has so much more potential!
Contact us to talk customer engagement strategies for your brand