Loyalty Research for Brands making a global impact

We conduct loyalty research for your global brand or international business, using tools and methods that work to get you quality data. A good idea is just that, until it is validated.


Discover our loyalty research services to make an informed impact on your customer loyalty


Many loyalty programs underperform as they create a program that they think their customers want, without really asking them. The right way that is.

Vivid Engagement provides you with the right balance of qualitative and quantitative research to give you the insights to make the right decisions when it comes to your program design and engagement strategy.

Having these core insights will give your program the best chance to reach success faster, while providing your customers with what they actually want, rather than what you think they want.

Using our proven loyalty research services and methodologies combined with our customer engagement focus, your program is off to the right start from Day 1, or amended to make bigger impact.

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Using Targeted Focus Groups 

Our Qualitative Research provides the opportunity to find out first hand the underlying motivations, options and trends in Loyalty, giving you deeper insights into what your audience really wants.

Performed in a closed group session with multiple smaller groups, Qualitative Loyalty Research can give you thorough answers on areas such as Loyalty Program Concepts, Structures, Rewards, and Programmatic Engagement Techniques.

Your Qualitative Research will provide a distinct narrative, to guide you through your relationship with your member and customer base, whether that be local or international.

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A Quantifiable Wider Audience 

Our Quantitative Research provides loyalty and engagement focused statistical research from a diverse sample of respondents that would fall into your broader target market.

The research itself is conducted via 1-1 questions and answers, delivered via a combination of online surveys or polls, telephone interviews, or face to face interviews.

The statistical outputs provides you with a thorough response to your proposed direction, including deeper and conclusive insights into the expectations of your member and customer base, not just local, but internationally too.

Engagement Products

Our proven bespoke strategic engagement products are designed to cover all stages of your customer engagement processes.

Strategic Consulting

We take you on the journey of creating the greatest personalised experiences for your customers. There are no 'one-size-fits-all' strategies.

Get ahead of your competitors with loyalty insights
Contact us to talk loyalty & program research for your brand