Over 25 years of experience in customer engagement, marketing & loyalty strategy.
We're Vivid Engagement. We've been inspiring customer loyalty for big business in Australia and internationally.
About Vivid Engagement
Over 25 years of experience in customer engagement, marketing & loyalty strategy.
We're Vivid Engagement. We've been inspiring customer loyalty for big business in Australia and internationally.
Who we are
We are passionate about customer engagement and digital strategy for big brands & business.
At Vivid Engagement, we are a down to earth, family oriented company founded by husband and wife, Paul and Kylie Malcolm. Both have spent many years working across Australia, Asia, Europe and America, providing global expertise and knowledge to the local Australian markets.

Paul Malcolm
Engagement, Loyalty & Strategy

Kylie Malcolm
Web Design & Technology
Brand experience
Australia and all over the world.

redbull

skyy

amex

marks

sun

hotels

dhl

pg

coles

tab

st

aperol

orange

rogue

resimax

fc

veloc

wild turkey

west

qantas

10

comm

hdi

trade

loyalty

misk

koin

Campari academy

glen grant

campari

Brands
Hands on experience.
All over the world.

redbull

skyy

amex

marks

sun

hotels

dhl

pg

coles

tab

st

aperol

orange

rogue

resimax

fc

veloc

wild turkey

west

qantas

10

comm

hdi

trade

loyalty

misk

koin

Campari academy

glen grant

campari
Vivid Engagement's Manifesto
The foundations of everything we do .
Engagement: Dialogue, Not Monologue.
Today, marketing isn’t just a message, it’s a conversation. Engagement is the bridge between brands and people, where real connections are built and nurtured. And with those connections comes the foundation for loyalty.
Create Experiences, Not Ads.
Engagement is immersive. It’s not about pushing ads but creating memorable experiences that resonate with your audience. When people feel part of an engagement experience, they’ll return for more.
Empower Action.
Engagement without action fades. Encourage your audience to take action - whether it’s sharing, commenting, or becoming part of a movement. When people act on your brand’s behalf, they are more likely to stay loyal and invite others to join.
Our clients are our partners.
Your goals are our goals, your success our success. We collaborate closely, building long-term relationships rooted in trust, understanding, and shared vision. We are committed to delivering measurable impact through engagement that resonates.
There’s No Finish Line. Only Momentum.
In engagement, the game never ends. Every interaction, every comment, every experience we create is a step forward, pushing the conversation, the relationship, and the brand further.
Strategy at heart
Captivate your customers before your competitor does. Let's talk!
Strategy at heart
Captivate your customers before your competitor does. Let's talk!
